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Introduction
Welcome to Cricket Station ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our bespoke cricket bats, or interact with our master craftsmen.
By accessing our services, you agree to the terms of this policy. If you do not agree with the terms, please discontinue use of our site and services.
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Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you navigate our digital atelier.
Personal Information
- Identity Data: First name, last name, title, and player profile.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Financial Data: Payment card details (processed securely via our encrypted payment gateways; we do not store full card numbers).
- Transaction Data: Details about payments to and from you, and your purchase history.
Automatically Collected Data
When you visit our website, we automatically collect your IP address, browser type, operating system, referring URLs, and details about how you interact with our digital configurator.
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Bespoke & Customisation Data
Special Category Note: To craft your bespoke bat, we require specific physical and stylistic data. This is treated with the highest level of confidentiality.
When using our Bat Builder or consulting with our master craftsmen, we may collect:
- Physical Metrics: Height, weight, and hand size (to determine bat size, handle thickness, and weight distribution).
- Stylistic Preferences: Blade profile, edge thickness, toe shape, and pickup preferences.
- Personalisation Details: Names, initials, mottos, or signatures requested for engraving and custom sticker designs.
This data is used strictly for the manufacturing of your bespoke equipment and is never shared with third parties for marketing purposes.
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How We Use Your Information
We use the information we collect for the following legitimate business purposes:
- To process and fulfill your bespoke orders and standard purchases.
- To communicate with you regarding your order status, workshop updates, and delivery tracking.
- To provide customer support and manage repair services.
- To improve our website, Bat Builder configurator, and overall customer experience.
- To send you exclusive launches and masterclass insights (only if you have explicitly opted into our newsletter).
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Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Bat Builder configurator.
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Data Sharing & Third Parties
We do not sell, trade, or rent your personal information to others. We only share data with trusted third parties who assist us in operating our business, subject to strict confidentiality agreements:
- Shipping Partners: Premium couriers (e.g., DHL, FedEx) to deliver your bespoke bat safely.
- Payment Processors: Secure gateways (e.g., Stripe, PayPal) to process transactions.
- Willow Suppliers: In rare cases, specific grading certificates may require sharing non-identifiable order metrics with our English willow partners.
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International Data Transfers
Cricket Station is based in India, but we serve champions in over 40 countries. Your information may be transferred to — and maintained on — computers located outside of your state, province, or country where data protection laws may differ.
By providing your information, you consent to this transfer. We ensure all international transfers comply with standard contractual clauses and global data protection regulations (such as GDPR).
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Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- The Right to Access: Request copies of your personal data.
- The Right to Rectification: Request correction of inaccurate information.
- The Right to Erasure: Request deletion of your personal data (subject to legal and transactional retention requirements).
- The Right to Restrict Processing: Request that we limit how we use your data.
To exercise these rights, please contact our Privacy Officer using the details below.
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Data Security
We implement enterprise-grade administrative, technical, and physical security measures to protect your personal information. Our website uses SSL/TLS encryption, and our internal systems are restricted to authorized master craftsmen and client relations staff only.
While we strive to protect your data, no method of transmission over the Internet is 100% secure.
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Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information immediately.
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Changes to This Policy
We may update our Privacy Policy from time to time to reflect changes in our craftsmanship processes or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
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Contact Our Privacy Officer
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please reach out to our dedicated privacy team:
